VOC_Monitor/test/sample_content.html

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<html>
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<title>부산교통공사</title>
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<div class="t-link-1">
<span class="t-white">2026년 02월 11일 수요일</span>
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<div class="t-link-2">
<a href="https://www.humetro.busan.kr/voc/admin/admin_login.tnn?act=logOut"><img
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<a href="https://www.humetro.busan.kr/voc/admin/login_success.jsp"
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<a href="javascript:win_open();" class="t-white">인트라공지쓰기</a>
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<a href="/voc/admin/offline_register/suggestion_box.jsp" class="menu_title">이용승객건의함</a>
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<a style="cursor: hand;" onmouseout="btnTimer(&#39;tnnfunc2&#39;)"
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<font color="#ffffff"><b>조회</b></font>
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<tbody>
<tr>
<td width="100" align="center"><a
href="https://www.humetro.busan.kr/voc/admin/search.tnn?act=searchList2"
class="menu_title">자기VOC보기</a></td>
<td width="100" align="center"><a
href="https://www.humetro.busan.kr/voc/admin/search.tnn?act=searchList"
class="menu_title">전체VOC보기</a></td>
<td width="110" align="center"><a
href="https://www.humetro.busan.kr/voc/admin/search.tnn?act=searchDustbin"
class="menu_title">민원사무보관함</a></td>
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<tr>
<td width="70" align="center"><a
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class="menu_title">접수현황</a></td>
<td width="80" align="center"><a
href="https://www.humetro.busan.kr/voc/admin/statistics/statistics.tnn?act=fieldCurrent"
class="menu_title">분야별통계</a></td>
<td width="80" align="center"><a
href="https://www.humetro.busan.kr/voc/admin/statistics/statistics.tnn?act=answerCurrent"
class="menu_title">답변만족도</a></td>
<td width="80" align="center"><a
href="https://www.humetro.busan.kr/voc/admin/statistics/statistics.tnn?act=positionCurrent"
class="menu_title">부서별실적</a></td>
<td width="110" align="center"><a
href="https://www.humetro.busan.kr/voc/admin/statistics/statistics.tnn?act=supportCurrent"
class="menu_title">협조부서별실적</a></td>
<td width="120" align="center"><a
href="https://www.humetro.busan.kr/voc/admin/statistics/statistics.tnn?act=positionAnswerCurrent"
class="menu_title">부서별답변만족도</a></td>
<td width="90" align="center"><a
href="https://www.humetro.busan.kr/voc/admin/statistics/statistics.tnn?act=menuAuthLogs"
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<a href="/voc/admin/statistics/statistics.tnn?act=proposalCurrent" class="menu_title">이용승객건의함</a>
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<td width=80 align=center>
<a href="/voc/admin/statistics/statistics.tnn?act=faqCurrent" class="menu_title">FAQ만족도</a>
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<font color="#ffffff"><b>내정보</b></font>
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<tr>
<td width="70" align="center"><a
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class="menu_title">기본정보</a></td>
<td width="90" align="center"><a
href="https://www.humetro.busan.kr/voc/admin/member.tnn?act=memberPassEditAction"
class="menu_title">비밀번호변경</a></td>
</tr>
</tbody>
</table>
</div>
</td>
<!-- 2016-07-05 콜센터 메뉴 추가 -->
<!-- 2016-07-05 콜센터 메뉴 추가 끝 -->
</tr>
</tbody>
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</td>
<td background="./부산교통공사_files/tmenu-bg.png">&nbsp;</td>
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<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td width="212" valign="top" style="border-right:1px solid #c2c9d1;">
<div class="leftmenu">
<div class="l-title">조회</div>
<ul>
<li><a href="https://www.humetro.busan.kr/voc/admin/search.tnn?act=searchList2"
class="sub_menu">자기VOC보기</a></li>
<li><a href="https://www.humetro.busan.kr/voc/admin/search.tnn?act=searchList"
class="sub_menu">전체VOC보기</a></li>
<li><a href="https://www.humetro.busan.kr/voc/admin/search.tnn?act=searchDustbin"
class="sub_menu">민원사무보관함</a></li>
</ul>
</div><!-- left 넣기 -->
</td>
<td valign="top" style="padding-left:53px;">
<table cellpadding="0" cellspacing="0" border="0" width="">
<tbody>
<tr>
<td valign="top">
<div class="cont-tit">전체VOC보기</div>
</td>
</tr>
<tr>
<td height="40"></td>
</tr>
<tr>
<td valign="top">
<!--------------------------------- 본문 들어가는곳 ---------------------------------------------------->
<table border="0" cellspacing="1" cellpadding="0" bgcolor="#cccccc" align="center">
<colgroup>
<col width="13%">
<col width="21%">
<col width="13%">
<col width="20%">
<col width="13%">
<col width="20%">
</colgroup>
<tbody>
<tr>
<td colspan="6" height="1" bgcolor="#187BAB"></td>
</tr>
<tr bgcolor="#FFFFFF">
<td height="30" align="center" bgcolor="#E0EDEF" width="91">접수번호</td>
<td class="td1">26021181744
</td>
<td bgcolor="#E0EDEF">
<div align="center">접수채널</div>
</td>
<td class="td1">콜센터</td>
<td bgcolor="#E0EDEF">
<div align="center">처리기한</div>
</td>
<td class="td1">
</td>
</tr>
<tr bgcolor="#FFFFFF">
<td height="30" align="center" bgcolor="#E0EDEF">접수자</td>
<td class="td1">()</td>
<td height="30" align="center" bgcolor="#E0EDEF" width="91">등록일자</td>
<td class="td1">2026-02-11 19:17
</td>
<td bgcolor="#E0EDEF" align="center">처리완료</td>
<td class="td1"></td>
</tr>
<tr bgcolor="#FFFFFF">
<td height="30" align="center" bgcolor="#E0EDEF">V.O.C분야</td>
<td class="td1"> -
</td>
<td height="30" align="center" bgcolor="#E0EDEF">VOC유형</td>
<td class="td1" width="133">기타사항
</td>
<td height="30" align="center" bgcolor="#E0EDEF">분배시간</td>
<td class="td1">
</td>
</tr>
<tr bgcolor="#FFFFFF">
<td height="30" align="center" bgcolor="#E0EDEF">
고객명
</td>
<td width="168" bgcolor="#FFFFFF" class="td1">이지현상담사 </td>
<td height="30" align="center" bgcolor="#E0EDEF">연령/성별</td>
<td bgcolor="#FFFFFF" class="td1">
0
</td>
<td height="30" align="center" bgcolor="#E0EDEF">구분</td>
<td width="164" class="td1">null
</td>
</tr>
<tr bgcolor="#FFFFFF">
<td height="30" align="center" bgcolor="#E0EDEF">응답구분</td>
<td colspan="5" class="td1">
<input type="checkbox" name="response_code" value="1" disabled=""
class="input8">게시판
<input type="checkbox" name="response_code" value="2" disabled=""
class="input8">우편
<input type="checkbox" name="response_code" value="3" disabled=""
class="input8">팩스
<input type="checkbox" name="response_code" value="4" disabled=""
class="input8">전화
<input type="checkbox" name="response_code" value="5" disabled=""
class="input8">E-mail
<input type="checkbox" name="response_code" value="6" checked=""
disabled="" class="input8">기타
[ ]
</td>
</tr>
<tr>
<td colspan="6" height="1" bgcolor="#187BAB"></td>
</tr>
<tr bgcolor="#FFFFFF">
<td height="30" align="center" bgcolor="#E0EDEF">제목</td>
<td colspan="5" class="td1">신평역 직원 칭찬 연락
</td>
</tr>
<tr bgcolor="#FFFFFF">
<td height="30" align="center" bgcolor="#E0EDEF">역명</td>
<td colspan="5" class="td1">
</td>
</tr>
<tr bgcolor="#FFFFFF">
<td height="100" align="center" bgcolor="#E0EDEF">
질의내용
</td>
<td colspan="5" class="td1"> □ 민원인 : 40대 음성 여성.
<br>
<br>02/11 18:52 전화 수신내용 : 오늘 하차하면서 열차에 가방을 두고 내렸다 함. 직원 도움으로 조금 전
가방을 찾았다며 고마워서 연락했다 함. 신평역에서 하차 후 사무실(역무안전실)에 내용 말했더니 직원이 수배해서 낫개역에서
가방을 찾았다 함. 어느 직원인지 탐색 시 이름은 모르겠고 18시 30분경 40대 후반 남자 직원이고 호리호리하고 보통
키라고 함. 고맙다고 전해 달라 함.
<br>
<br>답변내용 : 연락 감사. 역으로 내용 전달하겠음 안내.
<br>
<br>처리결과)) 02/11 19:14 신평역 아웃콜. 직원(이름 못 알아 들음)에게 내용 전달.
</td>
</tr>
<tr bgcolor="#FFFFFF">
<td height="25" align="center" bgcolor="#E0EDEF">
고객첨부파일
</td>
<td colspan="5" class="td1">
</td>
</tr>
<tr bgcolor="#FFFFFF">
<td width="230px;" align="center" bgcolor="#E0EDEF">답변내용</td>
<td colspan="5" class="td1">
</td>
</tr>
<!-- 2016-06-30 답변자 -->
<!-- 2016-06-30 답변자 -->
<tr bgcolor="#FFFFFF">
<td height="25" align="center" bgcolor="#E0EDEF">답변첨부파일</td>
<td colspan="5" class="td1">
</td>
</tr>
<!-- 2025-02-25 확인자 -->
<!-- 2025-02-25 확인자 -->
<tr bgcolor="#FFFFFF">
<td width="230px;" align="center" bgcolor="#E0EDEF">요약</td>
<td colspan="5" class="td1">
</td>
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